ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Customers called a number and were routed to a customer service representative. ViiBE Blog.

Contact Center Software 52

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ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE makes follow-up easy by tracking metrics like first call resolution and by storing multiple calls to the same customer under a single ticket. How to enhance customer self-service.

Self Service 52

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ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. How did you come up with the idea for ViiBE?

Self Service 52

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Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. Non-English-speaking customers constitute about 54.1%

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