Joe Rawlinson
AUGUST 9, 2017
Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent are delivering average service and 39.6 percent are lagging or falling behind today’s customer service trends.
ViiBE Blog
JUNE 1, 2021
Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.
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ViiBE Blog
AUGUST 11, 2021
The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. With co-browsing, companies can give a customer experience close to in-person retail while the customer shops from the comfort of their own home. The benefits of cloud-based contact center solutions.
ViiBE Blog
JANUARY 22, 2021
Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.
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