Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Tips for getting new customers. Omnichannel management creates opportunity. Self-Improvement Tips to Grow your Company as a Business Leader! Team Member Skills Highlight: Scott Witte.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. It may be a simple DTMF-based IVR or a sophisticated voice-enabled intelligent IVR that fully automates actions.

Self Service 136

Self Service Strategy Virtual Agent Chatbots 136

Think Customers

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits.

Meeting 52

Meeting Virtual Agent Infographics Healthcare 52

Comm100

FEBRUARY 16, 2018

Businesses Will Move Towards a Channel-less Experience. Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. For years now, companies have been adding channels in hopes of delivering more complete, accessible support to customers, and marketing to them across platforms.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101