Omni-Channel, Self Service, Tips and Virtual Agent

Self-Service Strategies for Elevating CX at Your Contact Centre

NICE inContact

MAY 21, 2019

In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. It seems like self-service options are everywhere these days. And I know I am not the only fan of faster self-service. What’s your strategy? Many Options.

Self Service

Self Service Strategy Virtual Agent Chatbots

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Businesses Will Move Towards a Channel-less Experience. Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone.

Customer Service

Customer Service Social Media Chatbots Knowledge Base

Customer Experience Update

Self-Service Strategies for Elevating CX at Your Contact Centre

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Webinars

Stay Connected