ShepHyken
SEPTEMBER 5, 2022
CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished. Let’s give the customer an experience that makes them want to say, “ I’ll Be Back.”.
ShepHyken
SEPTEMBER 14, 2020
(Business2Community) This article shares some of the most effective tips on how to boost B2B customer experience on your website. My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience.
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ShepHyken
SEPTEMBER 6, 2021
Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. As the author points out, this is really an article about great customer service, and he shares a number of solid tips on how to do so. A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. You’ll smile.
InMoment XI
APRIL 3, 2024
The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.
Lumoa
APRIL 3, 2018
The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??
Beyond Philosophy
JUNE 11, 2015
Studies have shown that gamification can lead to a 100% to 150% increase in engagement, as measured by such as involvements as online community activities. Gamification expert Gabe Zichermann, recently offered several tips, or ‘new rules’, for more effective application: – Help people learn new skills or develop capabilities.
delighted
NOVEMBER 19, 2019
Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? NPS surveys are a good way to gauge overall sentiment towards your entire brand experience, and segment customers into those who would recommend you (promoters), and those who are more than likely to do the opposite (detractors and passives).
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