InMoment XI

AUGUST 17, 2023

The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers. Happy customers become brand advocates, fueling growth through positive customer feedback.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. We’re moving towards a personalized omnichannel experience in B2B customer journeys. A company usually follows a set of KPIs.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

InMoment XI

APRIL 3, 2024

Here, we highlight several elements intrinsic to meeting and surpassing customer expectations online: Making Omnichannel Your Top Priority Creating an omnichannel customer experience may be the biggest factor determining the success of any modern digital experience plan.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

SuiteCX

JUNE 1, 2015

Multi-channel and Omni channel. Multi channel is enabling a customer to interact with you in multiple channels ( on the web, in person, through your call center etc.). Omni-channel is focused on integrating all the channels to make it easier for the customer to interact with you in any channel.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

ProProfs Chat

SEPTEMBER 13, 2019

Personalization took advantage in almost everything (videos, email outreach campaigns, ads) and is useful now in user onboarding as well. Venngage, an online platform for creating stunning infographics, is an excellent example of personalizing user experiences. But our users don’t always adopt our new features.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. 10 means Most Likely, 0 means Not at all Likely).

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySensum

AUGUST 3, 2023

24×7 omnichannel customer support Close the feedback loop Bird’s eye view dashboard Fast reporting system Cons A few integration apps are missing (but in the roadmap) Pricing: Pay for the number of responses you want and use all the essential features in a free version.

B2B 52

B2B Software Feedback NPS 52