GetFeedback

MAY 9, 2018

With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Esteban Kolsky

AUGUST 26, 2015

But, there is good content (and they are videos) associated with it. Here is the scoop… A couple of years ago I started working with a large number of brands on their approach to mobile customer service. I promise you, they are very much worthy if you are embarking on mobile customer service.

Mobile Customer Service 60

Mobile Customer Service Video Customer Service How To 60

Win the Customer

JUNE 5, 2017

Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Keep your mobile team highly engaged with ongoing virtual meetings. Free tools might work for a quick video chat, but lack the features to streamline communication among a large group.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. Put Customers First to Drive Real Results. When you take care of your customers, the results take care of themselves.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. Put Customers First to Drive Real Results. When you take care of your customers, the results take care of themselves.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Lucep is geared more heavily towards sales than customer service. Another channel that Comm100 provides is audio and video chat.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20