Remove Magazine Remove Net Promoter Score Remove Policies Remove Sales
article thumbnail

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . For instance, monitoring conversations for specific words and phrases enables organizations to ensure that agents are complying with company procedures and policies, rather than needlessly giving customers false expectations.

article thumbnail

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . For instance, monitoring conversations for specific words and phrases enables organizations to ensure that agents are complying with company procedures and policies, rather than needlessly giving customers false expectations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Create Customer Journey Maps That Work

CSM Magazine

A common example is when customer satisfaction (CSAT) scores or Net Promoter Scores (NPS) scores are captured at the Service Transaction level. You can measure many things about service and customer experience, but these measurements may not be well connected to each stage of your customer’s overall journey.

article thumbnail

Fiji Airways announces highest profit and highest customer satisfaction scores

Up Your Service

But with the right policy settings, a new approach to industrial relations, right Government support, the airline has not only been saved but is flying higher and further than ever before. Announcing, and commencing sale of, direct flights between Nadi and Tokyo-Narita beginning July 3 2018.

article thumbnail

Fiji Airways announces highest profit…and highest customer satisfaction scores

Up Your Service

But with the right policy settings, a new approach to industrial relations, right Government support, the airline has not only been saved but is flying higher and further than ever before. Announcing, and commencing sale of, direct flights between Nadi and Tokyo-Narita beginning July 3 2018.

article thumbnail

Top 7 Factors Driving Online Sales

SurveySparrow

In the early years of the internet, driving online sales was a matter of whose website looks better. In this cut-throat market, how do you drive online sales? Driving online sales does rely on some fundamentals of doing business. How To Drive Online Sales: The 7 Key Factors. They were simpler times.

Sales 52
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. Website : [link]. Linkedin : [link]. Website : [link].