TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. Let’s be friends: Millennials are highly invested in their social networks, choosing to share their lives with friends and strangers on Facebook, Instagram and Snapchat.
Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.
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Kustomer
FEBRUARY 6, 2024
Our evaluation focuses on key features such as ticket management, knowledge base management, and integration capabilities, in addition to assessing ease of use and pricing options. Offers omnichannel support, which includes social media, messaging, email, and more, for comprehensive customer engagement.
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Add curated Q&As and text passages to the knowledge base.
Oracle
OCTOBER 1, 2019
That’s a particularly attractive solution when a chatbot — also called a “virtual agent” — is offered as the initial strategy, with a live agent available as needed. Gartner research found that 25% of customer service operations will use virtual customer assistants by 2020. Frictionless experience.
UJET
SEPTEMBER 15, 2020
That can expand considerably with a Knowledge Base/FAQ platform, social media management solution, project management software, and in-team communications. This triggers rules to route customers to self-service solutions, Virtual Agents, or human agents who determine the exact issue and solve it.
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. However, this virtual agent can execute some jobs better than other interfaces. Why is it vital for a business? What are its advantages for contact centers?
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