CSM Magazine

MAY 24, 2023

Claude is the latest addition to the Contact Center team, and he’s already making waves. As an AI assistant, Claude is designed to streamline the customer service experience, making it faster and more efficient for both customers and agents. What is Claude?

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Contact Center Virtual Agent Exceptional Customer Service Video 52

BirdEye

OCTOBER 19, 2023

In recent times, Google has introduced numerous updates to Google My Business (also known as Google Business Profile), local search results, and more. AI technologies, like Bard, have not had any impact on rankings yet. It is time for me to introduce our guests, Ben Fisher and Steve Wiideman.

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Video Social Media Consulting Tips 59

AWS Machine Learning

NOVEMBER 22, 2023

Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. And although generative AI has appeared in previous events, this year we’re taking it to the next level. And although our track focuses on generative AI, many other tracks have related sessions.

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Innovation Training Contact Center Data 108

Kustomer

FEBRUARY 29, 2024

AI Integration – Gorgias has introduced features such as autocomplete AI responses and automated workflows. AI Integration – Gorgias has introduced features such as autocomplete AI responses and automated workflows. However, it falls short of providing end-to-end customer service solutions.

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e-support Feedback Multi-Channel Self Service 52

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

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Training e-support Innovation System 124