Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. Their goal: to save customer relationships that had soured due to poor service experiences.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Second to None

OCTOBER 23, 2018

PMQ determined that half of every dollar spent on food is at restaurants[3] and when people venture into the world for a meal, it is vital that your team consistently meets consumer needs by offering a high-quality product and experience within every interaction.

Brands 74

Brands Measurement Customer Centricity Poor Customer Service 74

Second to None

APRIL 8, 2019

Excellent customer service is a foundational component of a great customer experience. In customer service, there is a right way to do things—and a wrong way. Your customer service team is the front-line, directly interacting with consumers. The Uninformed Customer Service Representative.

Chatbots 82

Chatbots Self Service Customer Service Representative Fashion 82

Thematic

AUGUST 21, 2023

If you're learning about analyzing customer feedback and voice of customer , then it won't be long before you come across the term 'feedback loop' This post breaks down what a feedback loop is, why it's an essential part of customer experience, and how to ensure success when implementing one in your own work.

Feedback 62

Feedback Analysis Customer Satisfaction Customer Retention 62

Second to None

AUGUST 30, 2018

Which, in some cases, can cost a company millions of dollars and lead to poor customer service. Your employees bridge the gap between your business and your customers, as they’re the people who will be interacting the most with them. There is good news, though. They want to be loyal to their employer.

Social Media 94

Social Media Loyalty Advertising Feedback 94

SurveySensum

OCTOBER 5, 2020

You need to ask those questions at the right time throughout the customer life cycle. For any B2B SaaS company that is starting its Voice of Customer program, the customer journey is the first step to understand your customers. Click here to know more about customer satisfaction. CSAT Survey.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

Thematic

SEPTEMBER 22, 2021

Businesses often perform qualitative data analysis on customer feedback. And within this context, qualitative data generally refers to verbatim text data from sources such as reviews, complaints, chat messages, support centre interactions, customer interviews, case notes or social media comments.

Analysis 111

Analysis Data Feedback Analytics 111