Stop Playing Whac-a-Mole with CX Pain Points
Seaton CX
SEPTEMBER 27, 2023
The Folly of Optimizing Touchpoints With limited resources—time, money, and people—you’re forced to direct your activities toward changes that produce the biggest business outcomes. Pain points usually involve a touchpoint, or specific interaction, with the company—calling the contact center, receiving a bill, or making a transaction.
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