Thematic

SEPTEMBER 10, 2018

If you missed our recent webinar with customer experience expert Maurice Fitzgerald and Alyona Medelyan, CEO of Thematic, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Some useful real-life examples. Enjoy the video!

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Video Net Promoter Score Customer Experience How To 48

Thematic

SEPTEMBER 10, 2018

If you missed our recent webinar with customer experience expert Maurice Fitzgerald, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Some useful real-life examples. Alyona Medelyan, CEO of Thematic. Enjoy the video!

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Video Net Promoter Score Customer Experience How To 48

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

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Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Eptica

MARCH 27, 2019

Date: Wednesday, March 27, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Three books that highlight the importance of the Voice of the Customer. Author: Taoufik Massoussi - Product Manager & Head of AI In a previous post, Olivier Njamfa reviewed his five favorite books on the subject of trust and the customer journey.

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Net Promoter Score Loyalty Airlines Customer Journeys 66

Beyond Philosophy

JUNE 26, 2017

Ascensa owns the brands Dress Barn, Loft, Lane Bryant, Ann Taylor, Maurices, and Catherines. Please share your insight in the comments below. Colin is an international author of five bestselling books and an engaging keynote speaker. First the Women…. Then, The Children. Don’t Be Fooled: Digital Will Never Replace Physical!

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Thematic

FEBRUARY 19, 2019

If there is a corporate newsletter you can leverage, ask the authors to write a piece about your success in the latest edition. Here’s an insightful blog from Lynn Hunsaker , the CX expert, on just that. Sometimes senior leaders aren’t bought in because they just don’t know enough about what you’ve done.

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Customer Journeys Strategy Customer Experience Net Promoter Score 54

Thematic

AUGUST 7, 2018

Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global keynote speaker. How to combine Behavioural Economics with data-driven insights?

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Customer Experience Net Promoter Score How To Infographics 48