Experience Investigators by 360Connext

JULY 7, 2020

If you see a poster on a wall, an outline in a company handbook, or any other sort of static document that gets created and then spends its time collecting dust… then you might think journey maps are a waste of time. . When organizations can’t connect customer data to business results, they can’t see the ROI of CX.

Customer Journeys 208

Customer Journeys Handbook Tools ROI 208

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ImprintCX Articles

MARCH 5, 2024

Many professionals who obtain these certifications understand the theory and offer handbooks and templates to enable implementation, but don’t practice the application on a consistent basis. Facilitate workshops so everyone understands their roles and impact.

Brands 52

Brands Customer Experience Management Customer Centricity 52

Comm100

NOVEMBER 14, 2017

Author of The Service Culture Handbook. You could consider holding innovation workshops or brainstorming sessions where staff can come up with ideas and suggestions to improve the business also. Cost considerations do need to be kept in mind on this path though, as while the ROI is real, the cost can be considerable.

Resources 111

Resources Customer Service Customer Service Training Course 111

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132