My CCXP Journey: Five lessons from taking the CCXP exam (again).
CX University
JANUARY 20, 2021
This exercise is not necessarily an approach that will work for everyone, so I will try to provide a few guidelines for confident preparation: Many thought leaders have different approaches. If you are new to CX, the term “closed-loop,” for example, may mean something very different from what it means in the voice of customer best practice.
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