InMoment XI

NOVEMBER 2, 2022

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. Why Is Showing the Value of Customer Experience So Difficult? An ROI Example from an InMoment Client.

ROI 493

ROI Return on Investment Airlines Call Center 493

InMoment XI

AUGUST 3, 2022

Here are the 4 ways they refreshed a stale customer experience program: Going from Measuring to Improving Getting the Right Insights to the Right People Turning Intelligence into Action Proving ROI Using Purpose-Driven Results. Strategy #4: Proving ROI Using Purpose-Driven Results. Let’s dive in to see how they did it!

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

Opinionator

NOVEMBER 29, 2020

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 94

Feedback Case Study Guest Experience ROI 94

SurveySparrow

JUNE 30, 2023

Challenges to implementing effective customer experience design Siloed Data and Systems: When different departments or teams work in isolation, it becomes difficult to create a seamless and holistic customer experience. Disney is synonymous with magical experiences, and their attention to detail in CX design is unmatched.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Opinionator

FEBRUARY 22, 2021

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 86

Feedback Case Study Guest Experience ROI 86

Opinionator

NOVEMBER 29, 2020

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 88

Feedback Case Study Guest Experience ROI 88

Michel Falcon Experience

APRIL 13, 2023

Perks were things you layered on later, but culture was an obsession with core purpose and core values and BHAG and the right people systems and getting rid of the wrong people and just stirring the Kool-Aid. When I left, we had 3,100 employees system-wide. But when I came in, in that first month, I wanted to do three things.

Culture 60

Culture Company ROI Leadership 60