CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today.

Hospitality 52

Hospitality Trends Industry Hotels 52

CX Centric

MAY 25, 2021

It goes without saying that the Hospitality Industry has been the hardest hit owing to the novel Coronavirus which has rippled through all industries around the globe causing more harm than good, which will take years for these industries to recover. This has brought the activities in the Hospitality industry to a complete halt.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Customer Bliss

JUNE 20, 2017

Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. Much of Jackie’s background was in the luxury hospitality industry. She’s on LinkedIn here. The importance of service. It’s in Dubai.).

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Optimove

JULY 19, 2022

The hospitality industry is back. Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

Avaya

FEBRUARY 7, 2017

At the same time, however, 62% of companies believe the current pace of change related to digital transformation is “accelerating significantly” in their industry, making it hard to keep up. This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40