Retently
APRIL 18, 2024
Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. What’s NPS All About?
SurveySparrow
MARCH 22, 2023
What is an NPS detractor, and why they are helpful for your business? First, what does NPS stand for? Well, Net Promoter Score (NPS) is a measure of customer satisfaction that helps businesses evaluate their relationship with customers. Trigger an NPS survey, gain insights, and launch the actions that help your business grow.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.
NICE inContact
NOVEMBER 6, 2018
That insight needs to at least include a thorough understanding of the customer experience, including measurements such as NPS and CSAT, how effective is your system from a routing and automation point of view, are your agents empowered to provide superior customer service, are you on target for your KPIs.
ShepHyken
FEBRUARY 18, 2024
I also like the tips and tactics the author shares to master both. Seriously, there are good tips. There’s an interesting tip about the impact of games. I haven’t seen an article about “gamification” in quite some time. I was asked to submit an article on NPS (Net Promotor Score). It’s nice to see this idea again.
TechSee
SEPTEMBER 2, 2020
Paulaner Brewery Group has used a special employee app during the pandemic to disseminate information to staff, such as travel guidelines and videos with tips for maintaining COVID-related hygiene. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.
Stella Connect
JANUARY 4, 2022
To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). We mentioned this tip earlier, but it bears repeating: don’t lecture, listen. Give the agent the floor.
Expert insights. Personalized for you.
78 
Let's personalize your content