Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance. Onward and Upward.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Don’t just send an email, put together a newsletter full of fabulous findings and provide short, simple and regular updates for the internal intranet system. About the Author.

Gamification 105

Gamification How To Call Recording Analytics 105

LoyaltyPlus

AUGUST 4, 2017

Bridging the gap between Marketing and Sales, CRMPlus creates a sophisticated understanding of customer behaviour and needs by leveraging all your customer touch points. Improve your competitive advantage through leading-edge customised CRM and Rewards Systems Software Solutions. The Functional Architecture of CRMPlus. Just Engage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

CSM Magazine

APRIL 16, 2020

If your business uses automated shift scheduling systems or centralized communication tool, it’s crucial to explain to new employees how to use these tools effectively. It requires specialized training, but since time is a critical factor in every crisis, you want to have an interactive training system in place.

Call Center 52

Call Center Gamification How To Knowledge Base 52

CSM Magazine

JULY 3, 2017

Performance management software (PMS) is a system designed to track the immense amount of data attached to the sales and customer service processes. It then analyzes this data in order to transform it into the kind of insights that can improve sales and customer service, both collectively and for every individual employee.

Customer Service 44

Customer Service Self Service Gamification Software 44

CSM Magazine

AUGUST 4, 2023

By customizing messages based on segmentation techniques, such as demographic data and past purchase history, businesses can demonstrate their value for customers as unique individuals rather than mere numbers on a sales sheet. Thus, it is essential to capitalize on review sites such as Yelp!

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

FEBRUARY 7, 2023

This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Effortlessly link to workforce management (WFM) and quality management (QM) systems and messaging apps like Facebook Messenger, WeChat, or WhatsApp.

Self Service 52

Self Service Customer Experience Gamification Analytics 52