Remove Feedback Remove Gamification Remove Magazine Remove Sales
article thumbnail

Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance. Onward and Upward.

Loyalty 45
article thumbnail

Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

If contact centres can raise their profile and share this feedback with the relevant department – who then fix the issue – the entire organisation wins. The product design team tweaking their models, marketing making changes to their campaigns and logistics altering their delivery practices, all based on customer feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. This targeted approach resonates with each customer segment, fostering stronger connections and higher levels of engagement.

article thumbnail

Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention

CSM Magazine

As of 2022, global e-commerce sales surpassed $5.7 Gamification is like the sprinkle of excitement atop the cake of shopping. And remember, always prioritize customer feedback. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. trillion, underlining the sector’s explosive growth.

Loyalty 52
article thumbnail

The Automated Solution Your Customer Service Employees Will Actually Welcome

CSM Magazine

Performance management software (PMS) is a system designed to track the immense amount of data attached to the sales and customer service processes. It then analyzes this data in order to transform it into the kind of insights that can improve sales and customer service, both collectively and for every individual employee.

article thumbnail

How to Quickly Onboard New Call Center Workers in Times of Crisis

CSM Magazine

Listen to your customer’s feedback and continuously improve. #2- In the end, you can even implement a feedback or rating system that helps employees to learn from their mistakes and provide excellent customer service in the future. #4- 4- Use Gamification to Increase Learning Motivation. 2- Introduction to Key Tools.

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

And who can resist an online quiz with instant feedback?” It was featured in famous magazines and papers like Industry Week, Entrepreneur, Dallas Morning News, Miami Herald, and others. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. ” –Newsday. Author: Jill Griffin.