Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Collecting customer feedback. Offering a Personalized Experience.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Maru Group

DECEMBER 18, 2018

Despite hitting the headlines recently with lower-than-anticipated growth, it was online fashion pioneers ASOS who top the league table. They not only offer a great customer experience across desktop and mobile but also maintain a good performance across customer contact touchpoints, including live chat. Detailed product pages.

Retail 40

Retail Touchpoint Fashion Comparison 40

Pointillist

JUNE 15, 2018

Richard Boire, of Boire Filler Group , lays out this difference in a compelling fashion. Through its tiered program, it provides a level of personalized customer experience that sets Neiman Marcus apart from other fashion brands. Their convenient online experience for selection and shipping is also rated highly by customers.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Qualtrics

OCTOBER 10, 2019

Finally, brands should be leveraging employee feedback to enhance the customer experience. Here are 5 examples of in-store experiences that are powered by positive, personal connections between brand and customer, and that ultimately reflect smart thinking around both customer experience and employee experience.

Retail 34

Retail Travel Multi-Channel Fashion 34