InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience.

Customer Success 77

Customer Success Meeting Lifetime Customer Consulting 77

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. The faster you can accomplish this goal, the sooner you can begin demonstrating ROI to a customer. Reduce Your Onboarding Time.

Customer Success 86

Customer Success ROI Lifetime Customer Customer Journeys 86

Bold360

MARCH 29, 2021

Physical channels like retail stores , live events and office-based call centers have closed down, while new digital engagement channels and tools have opened up instead. . 3 Big Trends in Customer Engagement . Lainie Henry, Customer Relationship Manager at Bold360 . A growing number of website redesigns.

Self Service 52

Self Service Call Center Chatbots Customer Relationship Management 52

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Totango

MAY 23, 2019

Rather, they are a function of the customer experience. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Change in Management: We understand you’ve recently changed marketing management and think you could benefit from additional training.

Customer Success 74

Customer Success Effort Score Customer Centricity How To 74

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132