Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant
Bold360
MARCH 29, 2021
Physical channels like retail stores , live events and office-based call centers have closed down, while new digital engagement channels and tools have opened up instead. . 3 Big Trends in Customer Engagement . Lainie Henry, Customer Relationship Manager at Bold360 . A growing number of website redesigns.
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