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Perform intelligent search across emails in your Google workspace using the Gmail connector for Amazon Kendra

AWS Machine Learning

Performing an intelligent search on email interactions with coworkers can help find answers to questions, thereby improving employee productivity and enhancing the overall customer experience for the organization. The Admin SDK API enables managing the Google Workspace account resources and audit usage.

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10 Key Insights from 15 years of Customer Journey Mapping

SuiteCX

10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.

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Customer Experience Labs: Your Strategic Weapon

Customer Bliss

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. And now, customer experience labs have come en vogue in the last couple of years.

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Build an internal SaaS service with cost and usage tracking for foundation models on Amazon Bedrock

AWS Machine Learning

We describe how the solution and Amazon Bedrock consumption plans map to the general SaaS journey framework. AWS CDK is an open source software development framework to model and provision your cloud application resources using familiar programming languages. You can deploy the solution in your own account using the AWS CDK.