Playvox

JANUARY 5, 2022

Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. But exercise moderation when it comes to on-camera meetings. Another fun way to recognize your team is through gamification.

Contact Center 72

Contact Center How To Fashion Gamification 72

CX Journey

NOVEMBER 12, 2015

As you’d expect, there was time to play with Legos and to learn how playing can enhance both customer and employee experiences. After initial warm-up exercises, it was interesting to see these volunteers express their customer insight challenges through Lego creations. So, it makes sense to think about gamification here.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

Clicktools

JANUARY 6, 2017

What does this year have in store in the world of feedback, customer service, and customer experience? Your feedback and CX efforts must be geared to meet the expectations of this tech savvy and attention-limited group. Honor the employee experience. Mind the millennials. Keep your eye on this demographic.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

RapportBoost

DECEMBER 10, 2018

Nate: Yeah, or in your bathroom, wherever you are, where you need to mash the button and be able to be that advocate for the customer and voice whatever meaningful feedback that you’ve received, we just created this ultra-simple USDS key button. It is just a great visual reminder of ‘you are the voice of the customer’. Tony: Wonderful.

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Contact Center Customer Centricity Omni-Channel Chatbots 40