11 Customer Service Metrics to Start Measuring
GetFeedback
AUGUST 16, 2018
To measure customer happiness, turn to CSAT, CES, and NPS. Customer Satisfaction (CSAT) Score. Once customers respond, the average of their scores gives you the overall CSAT score. Your brand’s CSAT score indicates how satisfied or dissatisfied customers are with a particular service, product, experience, or interaction.
Let's personalize your content