CX University

NOVEMBER 21, 2020

Customer service has taught us that there is much more to a ‘transaction’ and customer success inevitably reduces customer effort, making it easier for customers to transact. Customer experience synchronises and steers these cross-functional efforts towards a common goal – the customer.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Net Promoter Score.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

CSM Magazine

FEBRUARY 1, 2024

Supported management in efforts to increase productivity by motivating employees through improved rewards programs. This metric shows how prompt you are in responding to customers. Net promoter score: This number shows how likely current customers are to recommend a business to their friends and family.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

SurveySensum

JULY 11, 2023

Monitor customer service metrics and continuously improve your service. One good strategy to boost customer loyalty is – the REWARDS program. Here’s how Starbucks does it with – Starbucks Rewards. – With Domino’s Piece of the Pie Rewards program. How do they do it?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Totango

SEPTEMBER 20, 2022

Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Monitoring customer satisfaction metrics and intervening when low satisfaction levels are detected. Use rewards programs and discount offers to encourage brand advocacy among your most loyal customers.

B2B 84

B2B Net Promoter Score Self Service Social Media 84

Totango

MAY 6, 2021

We’ll discuss what customer retention means as a concept, as a strategy and as a metric. As a strategy, customer retention refers to the actions a company takes to proactively promote higher retention. You can use a number of tools to automate the process of collecting customer feedback, including: Net Promoter Score tracking.

Strategy 75

Strategy Customer Journeys How To Customer Retention 75

Retently

MARCH 18, 2024

In this context, three main customer satisfaction metrics stand out due to their effectiveness and widespread usage: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). High CSAT scores can help businesses identify best practices and strengths to build upon.

Survey 141

Survey Customer Service Strategy Effort Score 141