InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySensum

JULY 3, 2019

Real-time and actionable insights can drive a successful guest experience management for restaurants. Let’s explore more on taking the pulse of today’s ultra-modern guests. Listening to guests is crucial! On the other hand, after one negative experience, 51% of customers will never visit that restaurant again.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. If you send your NPS survey too early, your customers may not have a full story to tell. If you survey too late, you could lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time.

NPS 44

NPS Survey Ecommerce Hotels 44

SurveySparrow

JUNE 28, 2023

Understand your customers: To optimize customer experience, it’s vital to have a deep understanding of your target audience. Therefore, conduct market research, surveys , and collect feedback to gain insights into their preferences, pain points, and expectations. Utilize their 14-day free trial to know more.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. In the three years after implementing InMoment, Auntie Anne’s experienced a 6 point increase in their OSAT score. Roll the Guest and the Employee Experience into One . Food for Thought: Smarter Data.

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

delighted

MAY 10, 2017

Survey too early and your customers may not have a full story to tell. Survey too late, and you lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time. Survey timing affects both of these simultaneously. The old way.

NPS 41

NPS Survey e-support Hotels 41

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52