InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Real-time and actionable insights can drive a successful guest experience management for restaurants. Conclusion. Schedule a Call. Here’s How!

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

InMoment XI

NOVEMBER 2, 2022

They already had an internal assessment system that was used as a comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, company standards, and guest experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).

ROI 493

ROI Return on Investment Airlines Call Center 493

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. In the three years after implementing InMoment, Auntie Anne’s experienced a 6 point increase in their OSAT score. Roll the Guest and the Employee Experience into One . Food for Thought: Smarter Data.

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

SurveySparrow

JUNE 28, 2023

Monitor key metrics such as customer satisfaction scores , Net Promoter Score (NPS), and customer journey analytics to identify areas of improvement. Thus, data-driven decision-making allows you to prioritize optimization efforts based on tangible evidence rather than assumptions.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Roll the Guest and the Employee Experience into One . With any company, the guest experience is only half the battle. Food for Thought: Smarter Data. These initiatives create HR benefits , too.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40