InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySparrow

JUNE 28, 2023

Understand your customers: To optimize customer experience, it’s vital to have a deep understanding of your target audience. Therefore, conduct market research, surveys , and collect feedback to gain insights into their preferences, pain points, and expectations. Utilize their 14-day free trial to know more.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell.

NPS 43

NPS Survey Ecommerce Hotels 43

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected. These initiatives create HR benefits , too.

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

delighted

MAY 10, 2017

Selecting the precise moment in which to solicit feedback from your customers can have a huge impact on both the quality and quantity of the feedback you receive. Survey too early and your customers may not have a full story to tell. Survey timing affects both of these simultaneously. The old way. A better way.

NPS 41

NPS Survey e-support Hotels 41

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected. These initiatives create HR benefits , too.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40