InMoment XI

NOVEMBER 2, 2022

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. Why Is Showing the Value of Customer Experience So Difficult? An ROI Example from an InMoment Client.

ROI 493

ROI Return on Investment Airlines Call Center 493

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Real-time and actionable insights can drive a successful guest experience management for restaurants. Conclusion. Schedule a Call. Here’s How!

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Michel Falcon Experience

APRIL 11, 2019

The example that I give, is that when I go home back to Vancouver on December 20th this year for the holidays, and I spend time with my mom, going on a walk with her, or cooking her something to eat, am I asking myself, “What is the ROI of doing this for my beautiful mother?” ” Of course not. That would be psychotic.

Culture 60

Culture Leadership Hospitality Meeting 60