InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
Service Untitled
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. and 5:00 p.m. The Internet provides convenient and easy access to product information 24 hours a day. It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Very Best Service
OCTOBER 11, 2012
'Customer service bubble - what is happening under the surface? We have all witnessed unusual situations or even created experiences of our own where miraculously some bubbles appear and, we watch, puzzled, wondering what is happening under the surface. In the case of customer service, watching the situation develop is not good enough. As soon as a tell-tale sign is visible, in depth investigation must commence to understand what might be the root cause and could potentially lead your customer s
Customer Interactions
OCTOBER 11, 2012
'According to an IMS Research forecast, 2013 will be the tipping point wherein networked or IP video surveillance equipment sales will overtake analog video surveillance equipment sales. This certainly is no surprise for those of us working in the field, as we’ve experienced first hand how the shift from analog to IP is increasingly gaining traction and penetration in the market.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a. View Article.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a.
Brad Cleveland Blog
OCTOBER 9, 2012
Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Expert insights. Personalized for you.
200 
Let's personalize your content