Kerry Bodine

OCTOBER 22, 2017

If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks.

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Conference Customer Journeys Customer Experience Customers 120

eglobalis

OCTOBER 22, 2017

In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design. The post The One Element Of Product & Tech Design That Kills Customer Experience appeared first on Eglobalis.

Customer Experience 103

Customer Experience B2C B2B Software 103

Strativity

OCTOBER 22, 2017

Journey mapping is the starting point for customer experience efforts in many organizations. While an important initial step in improving the experience organizations deliver to customers, on its own, journey mapping does little to change an organization’s customer experience for the better. Meaningful improvement in the customer experience requires not only journey mapping but also journey prioritization and management.

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Customer Journeys Customers Customer Experience Management 40

Confirmit

OCTOBER 22, 2017

Focusing on the mode of connecting with the participants is so 2001.Survey technology allows you to create a single survey that can be used for online and offline research. The key to success is to have a single survey experience, something that is inherently people focused. Technology is at the center of this “seamless” or single survey experience as it provides a consistent survey look and feel across channels as well as enabling the completion of the same survey online and offline

Survey 40

Survey Tips Technology Connections 40

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Magellan Solutions

OCTOBER 22, 2017

It’s perfectly understandable why so many high-level business executives fear sending some of their operations to offshore locations. In their minds, working with a foreign, third-party company exposes their business to more risks and heightened vulnerabilities that they wouldn’t have to deal with if they are working strictly within the borders of their business’ area of operation.

Data 56

Data Policies Strategy Technology 56