Support EXP

MAY 1, 2022

The most common and costly mistake financial institutions make when embarking on a new research project is choosing the wrong method for learning what they are trying to learn about their customers, their employees and their futures. This should not be surprising considering that few, if any, banking executives and senior managers have any formal education, training or experience with designing, deploying, deciphering or leveraging the results of a properly executed research initiative.

Measurement 52

Measurement Banking Survey Financial 52

SurveySparrow

MAY 1, 2022

We’ve heard it before—employees don’t want a company culture comprised of ping pong tables and free beer. Especially in the wake of the Great Resignation, people expect organizations to provide meaningful commitments, such as a sustainable remote working policy or transparent communications. A strong company culture can go a long way in attracting and keeping talent.

Culture 52

Culture Feedback Survey Company 52

Support EXP

MAY 1, 2022

The most common and costly mistake financial institutions make when embarking on a new research project is choosing the wrong method for learning what they are trying to learn about their customers, their employees and their futures. This should not be surprising considering that few, if any, banking executives and senior managers have any formal education, training or experience with designing, deploying, deciphering or leveraging the results of a properly executed research initiative.

Banking 52

Banking Survey Financial Training 52

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. A few reasons Vicki is awesome – Almost three decades of running Main Street Communications, offering expertise in organizational planning and leadership development, author of four books – one of which Effective Communication at Work: Speaking and Writing Well in the Modern Workplace is the

Culture 52

Culture Communication Leadership Employee Experience 52

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Communication

TechSee

MAY 1, 2022

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Definitely something companies strive to avoid. Customer satisfaction is the great differentiator, and organizations have to constantly target the areas for improvement and monitor for response to changes.

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109