ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. The ultimate guide to Customer Success in SaaS: the essential handbook for building the modern Customer Success program The SaaS business model, which runs on recurring revenue , needs Customer Success to survive. Download this Customer Success maturity model now.

Resources 52

Resources Customer Success Handbook eBook 52

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant. Author of The Service Culture Handbook.

Resources 112

Resources Customer Service Customer Service Training Course 112

Qualtrics

JUNE 25, 2019

Answering a survey every day for a company you only interact with every few weeks is high effort. Responding once a month to a company you interact with every week is much lower effort. For B2C, a good rule of thumb is to base your survey frequency on how often customers interact with you and multiply it by 2. DOWNLOAD EBOOK.

Survey 42

Survey How To Effort Score B2C 42

SurveySparrow

APRIL 21, 2021

Some of the most revolutionary consumer products of late that did not have precedents are Apple iPod and ebook reader. There are direct interactions between the service providers and the end consumers when there is a service involved. End consumers will be disappointed if there is no handbook based on which actions are taken.

Marketing 52

Marketing Consumers Handbook Brands 52