Beyond Philosophy

JUNE 4, 2015

Chances are, 70% or more of your Customers are reading/Googling/posting on mobile devices about your organization, too. What you present to a mobile audience is now the most important part of your online presence. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

Uniphore

DECEMBER 7, 2021

Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.? noted higher online sales ?

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Experience Investigators by 360Connext

AUGUST 9, 2017

Organizational comparisons are made: our organization versus Zappos or Southwest Airlines or maybe the local Starbucks barista who “always knows customer orders!” They do their research, read the blogs, and the books, and even attending some webinars. Customer journey mapping is not the problem. It’s a tool.

Customer Journeys 181

Customer Journeys Strategy How To Comparison 181