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[On-Demand Webinar] Customer Experience is the New Marketing

iPerceptions

Today customers are in control. With the rapid adoption of technology, customers now know more about your products, services and pricing than you do, and their expectations are higher than ever. In the age of the ever demanding and empowered customer, organizations need to adapt quickly to stay relevant.

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[On-Demand Webinar] Customer Experience is the New Marketing

iPerceptions

Today customers are in control. With the rapid adoption of technology, customers now know more about your products, services and pricing than you do, and their expectations are higher than ever. In the age of the ever demanding and empowered customer, organizations need to adapt quickly to stay relevant.

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As Brick & Mortar Retail Bounces Back Where Does The Future Lie?

Beyond Philosophy

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 160
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Common Customer Journey Questions Journey Analytics can Answer

Kitewheel

To advance the customer journey at your business, you need to know how your systems are performing in the present. Especially when things change rapidly, as they did in the first few months of 2020, finding answers to customer journey questions like “What are the paths our customers are taking?” Core Customer Journey Themes.

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How Retail CX Leaders Solve Problems During the Busy Holidays

Uniphore

Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.? noted higher online sales ?

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How to Know if Your CX Strategy Is Fake

Experience Investigators by 360Connext

Organizational comparisons are made: our organization versus Zappos or Southwest Airlines or maybe the local Starbucks barista who “always knows customer orders!” They do their research, read the blogs, and the books, and even attending some webinars. Customer journey mapping is not the problem. It’s a tool.

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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

What is customer experience? According to Wikipedia, it’s this: Customer experience ( CX ) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. Unhappy customers will harm your brand. YOU DON’T.