Kustomer

AUGUST 12, 2022

Quick responses, personalization and empathy are must-haves for the NOW Customer , the consumer who sets their expectations for on-demand experiences on best-in-class companies like Amazon. The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

SurveySparrow

SEPTEMBER 20, 2021

Uses: Experience management software has so many uses. They can include customer experience (CX), employee experience (EX), product experience (PX), reputation management, and more. While most tools specialize in one business area, some platforms can manage the experience for multiple areas. All-rounders. #1

Omni-Channel 52

Omni-Channel Software Tools Management 52

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go? How do you decide which type of survey is right for your business and customers?

Survey 59

Survey Measurement Customer Experience Effort Score 59

delighted

NOVEMBER 19, 2019

It’s also fair to say that a mix of factors — the rise of ecommerce plus the increased operational costs of leasing land for a traditional brick-and-mortar store — have a lot to do with it. Even with the rise of ecommerce and shuttering of retail incumbents, the in-store experience can still be a gamechanger for your company.

Retail 40

Retail Feedback Survey Ecommerce 40

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go? How do you decide which type of survey is right for your business and customers?

Survey 40

Survey Measurement Customer Experience Effort Score 40

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. Some considerations: What is our primary goal as we measure and strive to improve the overall customer experience?

CEM 40

CEM Strategy Insurance Abandon Rate 40