ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. Go to customer onboarding and training sessions. Make Customer Success Feedback Measurable.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Kustomer

APRIL 28, 2022

So I am the co-founder, one of the co-founders and CEO at TheyDo and I have a background in interaction design, user experience design, and before we started we weren’t even planning on creating a product company. It’s about together, we are delivering a customer experience, whatever that may mean for your business.

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

Chattermill

SEPTEMBER 4, 2018

Every day Butterfield and Slack customer success team read through heaps of emails and comments, forwarding product suggestions to the management team. “We We will take user feedback any way we can get it. Slack knew they needed a seamless user experience where users could find documents and conversations with ease.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

SmartKarrot

JANUARY 21, 2021

Creating a roadmap to maintain product. With the plan in place, the next step is to create a roadmap to maintain product plan. Having necessary teams combine to make a stellar roadmap leading to product success is what this role is about. Technology Business User experience. Working to improve product.

Management 11

Management Roadmap Metrics B2B 11

Alida

SEPTEMBER 22, 2016

To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. Cassie Mally, director of UX at GoDaddy, stressed the importance of the profiling questionnaire—the initial survey that asks for your customers’ basic information. Develop an engagement plan.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Gainsight

MARCH 19, 2024

The Changing Dynamics of B2B Software According to Stokowski, Gen AI has the potential to completely transform the way users interact with software. She envisions a future where conversational interfaces, such as chatbots, become the norm, providing users with personalized assistance and insights.

B2B 52

B2B Software Guidelines Roadmap 52