ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Controlling Touchpoints Model. Influencing Companywide Model.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

ChurnZero

DECEMBER 22, 2020

(If your newly minted budget leaves much to be desired, don’t give up b efore you try these arguments to win budget for Customer Success. Because in our very un biased opinion, Customer Success deserves to get everything they asked for and more. Looking for Customer Success book recommendations?

Customer Success 59

Customer Success e-support eBook Customers 59

Answer Dash

MAY 8, 2018

So why is this functional initiative called Customer Success Management—a peer org but an evolutionary successor—reliving the 90s (and I’m not talking about last year’s Pulse theme ) in its approach to hiring and processes? And if you’re a first-time head of Customer Success, start with my CCO Welcome Kit.

Customer Success 89

Customer Success Self Service e-support Sports 89

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Reaching out to customers with low product adoption. Reaching out to customers with high support ticket volume or priority.

Customer Success 85

Customer Success Tips CRM e-support 85

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success!

Customer Success 48

Customer Success Chief Customer Officer Net Promoter Score e-support 48

Gainsight

JULY 9, 2020

But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. As a development and content editor who specializes in customer success, I especially enjoy working with subject matter experts. In Customer Success, it is not uncommon for there to be turnover in employees.

Leadership 59

Leadership e-support Chief Customer Officer Customer Success 59

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62