TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Magellan Solutions

DECEMBER 10, 2019

Customer support outsourcing services help in responding immediately to your customers. So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kayako

JANUARY 5, 2017

Customers value the quality of customer service as much as price and quality of products. According to an American Express study , “Americans will spend 9% more with companies that provide excellent service.” Recent trends in customer service show that companies can delight their customers while generating revenues.

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

Grade.us

JANUARY 16, 2019

All of their reviews are focused on a single platform or channel (e.g. If your barista just spilled a hot latte on a customer, you’re probably not going to want to ask them for a review at that time, but if you went above and beyond to win a multi million dollar lawsuit, that would be a quality candidate to make the ask.

Handbook 36

Handbook Training Management ROI 36

Survicate

MARCH 20, 2019

The result: a list of actionable tips & best practices that will guide you through the ins and outs of putting your customers first. Let’s start with what our experts have to say on cross-organizational changes: Embrace customer focus, organization-wide. Stay close to customer service, no matter how big your company grows. “

Tips 85

Tips Customer Centricity Social Media Insurance 85