COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Today, it offers advanced, learning-driven solutions that redefine customer service.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Playvox

FEBRUARY 20, 2024

We would not have been able to make the progress we have without Playvox WFM,” summarized Anokhee Mepani, Director of Global Operations / Technical Services, at MongoDB. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Contact Center Policies 88

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Verint

NOVEMBER 27, 2017

It’s always advisable to focus on a specific goal with your surveys, to use reminders and deadlines to ensure the highest response rates, and to follow up with the customers who do respond. Customers appreciate this kind of convenience that is so clearly tailored to the way they like to communicate.

Survey 32

Survey Gamification Feedback Guidelines 32

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Grade.us

AUGUST 18, 2020

My understanding of it was that it was always something to help them get increased review counts through gamification etc, and to model Yelp elite for parity. If you want to know all the ins and outs of how good a job of customer service a local business is doing, you get only a pencil sketch from Google.

Social Media 58

Social Media Connections Tips Video 58