ViiBE Blog
APRIL 30, 2021
Customer service is essential for any business. A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. How to use live video support for customer service?
ViiBE Blog
MAY 13, 2021
Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Still, the software running behind the scenes plays a crucial role in ensuring optimum customer service. Conclusion.
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Magellan Solutions
JUNE 29, 2021
Its most common service outsourced to different countries is medical transcription. This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. This practice is also covered in medical outsourcing services. .
ViiBE Blog
JUNE 1, 2021
For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Give them the tools to solve it themselves, and you’ve solved their problems for the lifetime of the product (or service.). That can include self-service, text chat, or video chat.
Magellan Solutions
APRIL 5, 2021
Its most common service outsourced to different countries is medical transcription. This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. This practice is also covered in medical outsourcing services. .
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center? Co-browsing.
ViiBE Blog
MAY 4, 2021
Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.
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