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Document THIS! Betrayed by Customer Experience Documentation

Experience Investigators by 360Connext

The post Document THIS! Betrayed by Customer Experience Documentation appeared first on Customer Experience Consulting. Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.

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3 Tips for Customer Service Documentation

CSM Magazine

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.

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12 Ways The UPS Store Gives the Best Customer Service

CSM Magazine

The UPS Store is known for providing reliable, efficient, and high-quality customer service. With over 5,000 locations worldwide and a team of experts, The UPS Store has become a one-stop-shop for all customer’s shipping, packaging, and printing needs. Let’s see how they do it.

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Customer Service vs. Customer Support: Explained

Help Scout

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving. Read the full article

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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What is Omnichannel Customer Service?

Comm100

To offer this experience to customers successfully and efficiently, organizations are adopting omnichannel customer service platforms. The benefits of omnichannel are clear, but before we dig more into this, let’s first answer the question “what is omnichannel customer service?”. Channel choice.

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5 Customer Service Best Practices Every Successful Team Follows

Comm100

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer service expectations, and organizations must meet these expectations if they are to continue growing their business. Digital prioritization.