Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. The portals also automate routine customer issues such as changing account information or passwords.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Examples 221

Examples Customer Service Representative Customers Customer Service 221

Team HGS

NOVEMBER 21, 2017

Raghuraman Anantha Ramakrishnan Senior Manager Operations. Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Comm100

NOVEMBER 2, 2017

The customer satisfaction survey is an important metric for everyone involved in the company. It helps customer service agents see how they can improve their service. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. How to Promote the Customer Satisfaction Survey.

Customer Satisfaction 163

Customer Satisfaction Survey Feedback Tips 163

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement. Cost Center or Value Center. Small Change Can Make a Difference.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40