ShepHyken

NOVEMBER 14, 2022

Also, 30% of them are willing to pay more and 30% are willing to wait longer at small businesses versus major retailers or chain stores, according to a new NerdWallet survey of over 3,000 U.S. My Comment: Most loyalty programs are really marketing programs. But true loyalty programs go beyond being transactional.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

ShepHyken

NOVEMBER 27, 2017

(CIO) A Five9 survey shows customer service experience has overtaken price, product quality and all other factors as the top factor for customers when deciding with whom to do business. My Comment: Here is an interesting article with stats that confirm the importance of customer service.

Loyalty Programs 76

Loyalty Programs Customer Service Loyalty Retail 76

ShepHyken

MARCH 5, 2018

HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. We can learn a lot from good and bad service. The Six Cs of Loyalty Program Marketing by Rick Boubelik.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

Comm100

OCTOBER 8, 2016

Interview your most loyal customers, and encourage anyone who reaches out to customer service to take surveys. Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Offer special rewards and deals.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

MAY 28, 2018

For the record, contacting brands on social media only to be passed off to someone else is not social customer service. My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity. My Comment: Loyalty programs can be powerful.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

AUGUST 23, 2021

Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us. My Comment: I love the concept of loyalty programs. Just know the difference.

Customer Service 18

Customer Service Customer Service Training Loyalty Programs Loyalty 18

ShepHyken

JUNE 20, 2022

According to a Gartner survey, only one in four respondents can see a difference between brands in a given competitive set. Consumers Embracing Premium Loyalty Programs by Retail Customer Experience. My Comment : This short article includes a number of findings from the Clarus Commerce 2022 Premium Loyalty Data Study.

Customer Service 12

Customer Service Loyalty Programs Customer Journeys Loyalty 12

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

JULY 5, 2021

Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. My Comment: Do your customers open your emails to them? How to design and run a customer loyalty program for small businesses by Raúl Galera.

Customer Service 148

Customer Service Loyalty Programs Hotels Infographics 148

ShepHyken

NOVEMBER 21, 2022

The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. My Comment: Loyalty programs are typically about points and perks. However, today’s customers want more than that. Companies are determining if certain customers are worth doing business with.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

FEBRUARY 5, 2023

My Comment: Does the government provide good customer service? According to our customer service research , only 28% of the consumers we surveyed said they did. Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. I have good news. Follow on Twitter: @Hyken

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

My Comment: Does the government provide good customer service? According to our customer service research , only 28% of the consumers we surveyed said they did. Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. I have good news. Follow on Twitter: @Hyken

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62