Customer Service Training Feedback Hospitality Tips 
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. The key to this is improving feedback collection from customer service agents.
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. The key to this is improving feedback collection from customer service agents.
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ShepHyken
SEPTEMBER 5, 2022
Yes, even negative feedback and ratings can be positive. The Remarkable Customer Experience Recovery System and Digital Transformation by Are Morch. Hospitality Net) In the hotel industry, we have traditionally emphasized customer service and customer service recovery. Follow on Twitter: @Hyken.
ShepHyken
MAY 28, 2023
My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. I refer to this as a hospitality mentality. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.)
ShepHyken
NOVEMBER 8, 2021
Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.
Steve DiGioia
MAY 17, 2021
Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. acronym as part of your customer service training and you’ll see improved service and increased loyalty. P roblem-solve so the customer leaves happy. Use the G.U.E.S.T.
ShepHyken
APRIL 3, 2017
My Comment: Here is a short article with ten tips from hotelier Rupesh Patel. One of the most powerful ways to think of customer service is with a “hospitality mentality.” There is a lot that any company in any industry can learn from the hotel and hospitality industry. Want Loyal Customers?
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