Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Ask for feedback.
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Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 3: DO: Know when group training is most appropriate (and when it’s not).
Kustomer
SEPTEMBER 4, 2023
Training is typically considered a general, one-size-fits-all method to teaching employees something they all need to know without having to consider their individual knowledge and skills. To coach effectively, you have to have essential training processes in place first. Conduct 1:1 Coaching Feedback tends to get a bad rap.
Stella Connect
JANUARY 28, 2022
Wait times : 35% of US consumers and just under 30% of UK consumers tell us they’d only be willing to wait up to 5 minutes for a response from customer service. #3: 3: Capture and analyze customer feedback, customer sentiment , and CX stats in real time. Enable actionable training based on customer feedback.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always. Keep it simple.
Stella Connect
FEBRUARY 2, 2022
Collaboration brings your agents together — share real-time customer feedback with the entire customer service team and allow everyone to learn from the ratings and reviews received. Share data-rich feedback to highlight ideal service interactions — whether via email, a Slack message, or during a team meeting.
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