Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.

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Customer Service Training Contact Center Training Customer Service 78

Stella Connect

FEBRUARY 2, 2022

You’ve dealt with it before and there’s no doubt you’ll face the same challenge again: call center turnover. In customer service, the revolving door of agents joining your team and exiting in a few months or only a year seems to be normal. Call center turnover occurs for several different reasons.

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Call Center How To Training Customer Service Training 52

Kustomer

SEPTEMBER 4, 2023

Training is typically considered a general, one-size-fits-all method to teaching employees something they all need to know without having to consider their individual knowledge and skills. To coach effectively, you have to have essential training processes in place first. Conduct 1:1 Coaching Feedback tends to get a bad rap.

Customer Service 98

Customer Service Training Exercises Feedback 98

Stella Connect

JANUARY 28, 2022

Wait times : 35% of US consumers and just under 30% of UK consumers tell us they’d only be willing to wait up to 5 minutes for a response from customer service. #3: 3: Capture and analyze customer feedback, customer sentiment , and CX stats in real time. Enable actionable training based on customer feedback.

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SmartKarrot

FEBRUARY 15, 2022

Jeff Toister , the president of Toister Performance Solutions, works with customer care teams to help them realize their full potential. His services include personnel training, customer feedback program implementation, and customer service culture development. Lincoln Murphy. Micah Solomon.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10