Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.
Kustomer
SEPTEMBER 4, 2023
Training is typically considered a general, one-size-fits-all method to teaching employees something they all need to know without having to consider their individual knowledge and skills. To coach effectively, you have to have essential training processes in place first. Conduct 1:1 Coaching Feedback tends to get a bad rap.
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